TCSO Counseling and Education Services is a team of dedicated professionals, community partners and volunteers who offer quality programming concentrated on stabilization, self-improvement and transition back to the community by addressing the mental, emotional and educational needs of inmates.


If you would like to speak with Mental Health Staff regarding mental health treatment of an inmate in our custody please call: 512-854-5356.

Friends and Family NAMI Seminar

We are offering a free 4-hour training sponsored by the National Alliance on Mental Illness (NAMI) just for family and friends of incarcerated individuals who have been identified with mental health or substance use disorders. NAMI Family & Friends is a 4-hour seminar that informs and supports people who have loved ones with a mental health condition. Participants will learn about diagnoses, treatment, recovery, communication strategies, crisis preparation and NAMI resources. Seminar leaders have personal experience with mental health conditions in their families.

Sunday September 15 from 12:30pm-4:00pm
Travis County Correctional Complex

To register or for questions, email [email protected] or call 512-854-6615.


TCSO Mental Health Staff screen inmates upon booking and continually assess for symptoms of severe and persistent mental illness throughout their stay in jail. Inmates who meet criteria are scheduled to see a psychiatrist or psychiatric nurse practitioner to receive treatment.

  • Mental Health Staff monitor symptoms, provide crisis counseling, education and support based upon an inmate’s mental health needs. Additionally, staff work with inmates on grief, anxiety and adjustment issues related to being incarcerated and make hospital and death notifications.
  • Inmates have access to mental health staff on an emergency basis by speaking with their post officer or they can be seen on a non-emergency basis by sending an inmate request.
  • Pregnant females have the opportunity to attend an education and support group each week led by a counselor where they learn about the development of the child as well as what to expect during the pregnancy. Resources are provided to all participants.
  • The mental health coordinator collaborates with counselors, psychiatric providers, courts and community agencies on an on-going basis regarding inmates with serious mental illness or medical needs to ensure that their needs are taken into consideration in the legal process.

Support for Family of Inmates with Mental Health Disorders

  • If you would like to speak with Mental Health Staff regarding mental health treatment of an inmate in our custody please call: 512-854-5356.
  • The National Alliance on Mental Illness (NAMI) provides advocacy, education and support for family members, caregivers and loved ones of individuals living with mental illness.


If you would like to speak with staff regarding inmate programing or volunteering please call: 512-854-6615.

Each housing unit has a copy of the Inmate Programs Brochure which lists all of the programs available to inmates. Inmates can sign up for programs by sending an inmate request to Programs. Most classes have a waiting list so they will be placed on the list in the order that the requests are received.

COUNSELING: Counseling and Education Programs are run by a team of seven coordinators along with many partner agencies and volunteers who offer a variety of programming and classes to inmates. In our counseling programs we provide treatment and support programs for female mothers, substance disorders and anger management. 

EDUCATION: Education programming includes classes from basic literacy, English as a Second Language (ESL), GED to an introduction to Austin Community College (ACC).  In addition, we offer enrichment classes such as mediation, yoga, art and seminars in health and finance.

Jan Henry - Literacy and GED Coordinator
[email protected]

Coordinates the volunteer literacy program wich includes the inmate library, GED math classes and ESL provided through ACC, as well as special classes such as creative writing, tutoring and philosophy which are taught by volunteers.

Jennifer Hernandez - Substance Disorders Coordinator
[email protected] 

Coordinates programs for substance disorders and provides support for a post-release support group.

Megan Kunkle-Ballard - Veterans and Maximum Security Male Programing
[email protected]

Facilitates programs designed to meet the unique needs of veterans including specialized therapy groups, re-entry planning and resources and coordinates with outside service providers.

Jennifer Scott - Women, Families and Children Coordinator
[email protected] 

Coordinates the People Recognizing the Inherent Dignity of Everyone (PRIDE) program for incarcerated mothers and the parenting program Parents and Children Together (PACT).

Heather Stan- Wellness Program Coordinator
[email protected]

Coordinates classes related to health and wellness, pet therapy and the specialized cat and dog inmate housing units.

Matthew Veloz - Youth and Spanish Language Programs Coordinator
[email protected] 

Coordinates programing for youth and Spanish language speakers.




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